ActionTec T2200H User Manual download pdf (Page 60)

Troubleshooting

This chapter contains a list of problems that may be encountered while using the

Modem, and techniques to try and overcome the problem. Note that these tech-

niques may not solve the problem.

LAN Connection Failure

s Ensure the Modem is properly installed, the LAN connections are installed

correctly, and the power is on.

s Confirm the computer and Modem are on the same network segment. If

unsure, let the computer get the IP address automatically by initiating the

DHCP function (see “DHCP Settings” on page 32), then verify the com-

puter is using an IP address within the default range (192.168.1.2 through

198.168.1.254). If the computer is not using an IP address within the range, it

will not connect to the Modem.

Ensure the subnet mask address is set to 255.255.255.0 by clicking Status in

the Modem GUI’s Home screen.

Cannot Connect to the Internet

s Ensure both ends of the power cord and all network cables are properly

connected.

s Ensure the subnet mask address is set to 255.255.255.0 by clicking Status in

the Modem GUI’s Home screen.

s Verify the Modem’s settings are the same as the computer’s by clicking Status in

the Modem GUI’s Home screen.

s If running Windows 98 SE or Me, check the computer’s TCP/IP settings. Select

Start, Run, enter

winipcfg

in the “Open” text box, then press OK. The “IP Configuration” window appears.

Ensure the text box at the top of the window contains the name of the Ethernet

adapter installed in the computer. If not, click on the down arrow next to the

text box. When the list appears, click on the appropriate Ethernet adapter.

In the fields below, the Ethernet adapter’s various addresses appear.

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ActionTec T2200H User Manual Page 60