ActionTec GT784WN Troubleshooting Guide download pdf (Page 2)

Wireless N DSL Modem Router

6/1/2011

10. A separate window appears. Locate the .IMG file you downloaded in earlier,

select it, and then click Open.

11. Back in the Upgrade Firmware screen, click Upgrade.

12. The upgrade process begins. It can take 3-6 minutes to finish. Upon completion,

the following alert will appear: Firmware Update Completed Successfully!

Notes

• Once the upgrade process has begun, do not refresh or close the browser.

• Do not disconnect the Ethernet cable or turn off the Modem Router.

• If the firmware upgrade fails, do the following:

1. Restart the upgrade again by selecting the .IMG file and reloading it.

2. If the upgrade still cannot be restarted, reboot the Modem Router. After the

Modem Router has rebooted and the Power light glows solid green, try the

upgrade again.

3. If the Power light does not glow solid green, get a small tool and press and

hold the Reset button on the back panel of the Modem Router. When the

Power light changes color, release the Reset button. The Modem Router

reboots. After the Modem Router has rebooted, try the upgrade again.

4. If the Modem Router does not return to a functional state, it may need to be

replaced. Contact Actiontec Technical Support at 1-888-436-0657 for

more information.

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ActionTec GT784WN Troubleshooting Guide Page 2