ActionTec PC-300 User's Guide

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VTGO-PC 2.8 Advanced User Guide 10Setting up VTGO-PC Selecting ToolsSettings presents several tabs, which are used to configure VTGO-PC for in

VTGO-PC 2.8 Advanced User Guide 11 Adjusting the Audio Settings It is often a good idea to check your audio device settings for adjustments--esp

VTGO-PC 2.8 Advanced User Guide 12Network Tab In order to use VTGO-PC, the software must be connected to a Cisco CallManager or a VocalData Call

VTGO-PC 2.8 Advanced User Guide 13• Station MAC address: The MAC address of the PC or laptop on which VTGO-PC is installed. In most cases VTGO

VTGO-PC 2.8 Advanced User Guide 14Network Tab VPN Option The Network Tab also allows users to configure VTGO-PC when connecting to a VPN. The N

VTGO-PC 2.8 Advanced User Guide 15Directories Tab This tab is used to configure directory settings. CallManager LDAP Directory Settings VTGO-

VTGO-PC 2.8 Advanced User Guide 16Active Directory LDAP directory Settings VTGO-PC supports connection to the Active Directory LDAP server. To g

VTGO-PC 2.8 Advanced User Guide 17Note: Generally when you have a large directory (e.g. 3000+ entries), we advise that you use the dynamic searc

VTGO-PC 2.8 Advanced User Guide 18folder by clicking the Folder button next to the “Search for contact” field. (Note that this will be slower t

VTGO-PC 2.8 Advanced User Guide 19VTGO-PC will recognize each IM client upon installation and allow you to select an IM type on the Directories t

VTGO-PC 2.8 Advanced User Guide 2Copyright Notice Copyright © 2003 IP blue Software Solutions, LLC All rights reserved. The software described

VTGO-PC 2.8 Advanced User Guide 20 The dialing rules list is maintained in the order in which you create the rules. The system searches dialing r

VTGO-PC 2.8 Advanced User Guide 21 Advanced Tab The Advanced tab in VTGO-PC should be configured with the help of an administrator. The &quo

VTGO-PC 2.8 Advanced User Guide 22 Mute Media Player/RealPlayer on incoming phone call: this feature works with Windows Media Player 7 and RealPl

VTGO-PC 2.8 Advanced User Guide 23 NOTE: It is highly recommended that you install Windows Speech SDK before installing the Accessibility opt

VTGO-PC 2.8 Advanced User Guide 24 The first icon is a contacts icon with a question mark. When you receive a call, VTGO-PC will try to find tha

VTGO-PC 2.8 Advanced User Guide 25 Viewing Outlook Contacts To view contacts in VTGO-PC’s directory, click the directory butt

VTGO-PC 2.8 Advanced User Guide 26

VTGO-PC 2.8 Advanced User Guide 27 Dialing from Outlook Contacts This feature allows you to dial directly from Outlook contacts. Open the

VTGO-PC 2.8 Advanced User Guide 28Using Instant Messenger (IM) with VTGO-PC After installing VTGO-PC, if your system has any of these messenger

VTGO-PC 2.8 Advanced User Guide 29 Viewing MSN and Windows Messenger Contacts from directory MSN and Windows Messenger users can view IM contact

VTGO-PC 2.8 Advanced User Guide 3 Contents__________________________________________ Introduction ...

VTGO-PC 2.8 Advanced User Guide 30 Instant Messaging with VTGO-PC If VTGO-PC receives a call from a contact that is within the contact list, VTG

VTGO-PC 2.8 Advanced User Guide 31This means that the default audio device, be it the USB telephone device or the built-in sound card, will alway

VTGO-PC 2.8 Advanced User Guide 32Using the PDT V550 USB phone, ring back, busy, and reorder can be directed as a default setting to the real tim

VTGO-PC 2.8 Advanced User Guide 33 Claritel-i750 On/Off- To turn the Claritel-i750 on, first make sure that it is plugged into a USB port. I

VTGO-PC 2.8 Advanced User Guide 34Left-Right - The left and right arrow keys are used to edit a number that is being dialed. If you enter an inc

VTGO-PC 2.8 Advanced User Guide 35 Connection Diagram: Hot-Switching from a Handset to a Headset VTGO-PC supports several USB telephony

VTGO-PC 2.8 Advanced User Guide 36Click the Headset button on the front of VTGO-PC. Note that clicking the headset button will generate dial ton

VTGO-PC 2.8 Advanced User Guide 37 • From the Services menu, select the login option and click the Select soft key. Use the login provided by

VTGO-PC 2.8 Advanced User Guide 38 Using VTGO-PC Changing skins Select ToolsSkins to be presented with a list of skins. Select the skin of y

VTGO-PC 2.8 Advanced User Guide 39Call Status Display Area The Call Status Display area provides information regarding your extension, current t

VTGO-PC 2.8 Advanced User Guide 4Meet-Me Conference ...

VTGO-PC 2.8 Advanced User Guide 40 The following describes the button functions: • Answer/End call: Click to accept an incoming call or hang u

VTGO-PC 2.8 Advanced User Guide 41To place an active call on hold, click the Hold button in the button bar. While the call is on hold, caller inf

VTGO-PC 2.8 Advanced User Guide 42To deactivate call forwarding, click the "CfwdAll" button or press F7 a second time. You can also de

VTGO-PC 2.8 Advanced User Guide 43Call Park Call Park allows you to place a call on hold for retrieval by another party. To park a call, press

VTGO-PC 2.8 Advanced User Guide 44Transferring a Call To transfer a call, follow the steps below: 1. During an active call, press the Transfer

VTGO-PC 2.8 Advanced User Guide 45Speed Dial To use this function you must specify a speed dial number in the Cisco CallManager. Contact your Ca

VTGO-PC 2.8 Advanced User Guide 46

VTGO-PC 2.8 Advanced User Guide 47 Clicking the barge soft key automatically adds the user (initiator) to the shared line call (target) When a

VTGO-PC 2.8 Advanced User Guide 48Viewing the Directory To view the directory entries, click the Directories button on VTGO-PC. Clicking the Dir

VTGO-PC 2.8 Advanced User Guide 49 Dialing from the Directory Click the "Dial" button to place a call to the name in the directory se

VTGO-PC 2.8 Advanced User Guide 5Introduction VTGO-PC is a Microsoft Windows 98 SE, 2000 and XP compatible softphone application that provides Ci

VTGO-PC 2.8 Advanced User Guide 50 VPN Support The VTGO-PC application has been tested with Microsoft's PPTP VPN client and Cisco's IP

VTGO-PC 2.8 Advanced User Guide 51 Cisco VPN Client To use the Cisco VPN client: 1. Run the Cisco VPN client application and establish a VPN c

VTGO-PC 2.8 Advanced User Guide 52Dialing From Call Log VTGO-PC allows dialing from the Call Log. Go to ToolsCall Log (Ctrl+L), select the num

VTGO-PC 2.8 Advanced User Guide 53 Missed Call Notification When VTGO-PC is minimized and a call is missed, VTGO-PC displays two notifications a

VTGO-PC 2.8 Advanced User Guide 54Call Statistics To access Call Statistics, click the ‘i’ button on the main interface of VTGO-PC during a call.

VTGO-PC 2.8 Advanced User Guide 55VTGO-PC Hot Keys Hotkeys Key Name VoIP Voice V-550 USB Telephone Claritel i750 Speaker Phone Control +Alt +

VTGO-PC 2.8 Advanced User Guide 56F 12 Jump to First Speed Dial Key Alt + M or Ctrl + M Messages F2 Alt + E Ctrl + E Open XML Services

VTGO-PC 2.8 Advanced User Guide 57 Troubleshooting This section aids in troubleshooting common errors you

VTGO-PC 2.8 Advanced User Guide 58VTGO-PC Error Descriptions Error Message Description Failed to register with CallManager. Please v

VTGO-PC 2.8 Advanced User Guide 59This error is normally encountered on Microsoft Windows 2000. Contact your system administrator to upgrade you

VTGO-PC 2.8 Advanced User Guide 6 System Requirements VTGO-PC will run on any desktop or laptop PC that meets the following minimum requiremen

VTGO-PC 2.8 Advanced User Guide 7VTGO-PC Client Installation 1. Install the VTGO client by clicking on the setup or .exe file and follow the in

VTGO-PC 2.8 Advanced User Guide 8 3. If defined correctly in CallManager, VTGO-PC will register with the Call Manager. If VTGO-PC is not license

VTGO-PC 2.8 Advanced User Guide 9 VTGO-PC Registration When VTGO-PC is correctly configured, it will register with Cisco’s CallManager and displ